Contact
Put the bottleneck on the table
Start here
What happens after you send this
- Scott Caby reads every message himself.
- He replies directly.
- No automated follow-up, and no mailing list.
Common questions
What to expect from the first conversation
Scott Caby reads every message and replies directly. In the first conversation, you describe where work is stalling, which decisions keep returning to the owner, and what the problem is costing. Scott uses that context to determine whether an operational assessment should come first.
Bring one recent example: a decision that waited, a handoff that failed, or work that returned to the owner. Scott uses that example to trace where the process broke and identify what evidence an operational assessment would need. No formal preparation is required before the first conversation.